FAQs
Frequently Asked Questions
Q: Where do you ship?
A: We provide shipping to CANADA, the UNITED STATES and the UK with a valid address.
Q: How much does it cost to ship to my location?
A: All shipping prices vary depending on LOCATION and TYPE (Ground, Air, Tracked, Express) of shipping. All International Shipments are NOT tracked unless specifIed, if you need to track your item be sure to select that type of shipping at check out. JACK'D BODYBUIDLING Inc. does not have any influence on the cost of shipping and are subject to change without notice.
Additional customs fee based on the price of your order will be paid by the customer. We cannot include that charge in the original shipping price, change the value of the merchandise in the customs information, or refund anyone for this charge. We apologize for any inconvenience.
Q: How long will it take for my order to arrive?
A: Since all orders are individually printed, it can take potentially between 7 to 21 business days for delivery depending on the shipping option you choose at checkout. All other countries will take between 14 business days to 8 weeks depending on destination. Please make a note of these shipment times and be prepared to wait for your package if you chose certain shipping methods.
Q: I received an email from JACK'D directly after placing my order. What is it for?
A: All orders that are correctly processed will receive an email to the email address used to place the order. This is your order confirmation, and it is very important that you review your confirmation email as soon as you place your order through our website to make sure that no errors were made during the checkout process.
Since every order receives a confirmation email containing address information and the items that will be shipped, JACK'D BODYBUILDING INC. cannot be held responsible for address, size or design errors discovered after shipping.
Q: How do I make an account on jackdbodybuilding.com?
A: In order to make an account, you first must make a purchase. On the order confirmation page there will be an option to create an account for future purchases.
Q: How do you recommend that I wash my shirt to keep it in the best shape possible?
A: When washing your shirt, be sure to use the most delicate cycle to avoid any unnecessary damage or discoloration. Turning the shirt inside out before washing will help keep the design in the best shape possible. Hang drying a shirt will help extend the shirt's life as well
Q: I keep seeing the term "business day" and I'm not 100% sure what that means. Can you help?
A: A business day is any day that is not considered the weekend (Saturday and Sunday) or a holiday. When we say something will ship in "ten business days", you should expect it to be shipped in two weeks, as there are ten business days in that period.
Q: It’s been quite a while and I still haven’t received my order. What should I do now?
A: If the standard amount of waiting time has come and gone and you feel like your order may have been lost in transit, check with your local postal service to see if they are holding your items. If the postal service produces no results, try waiting a few days and trying again. After the post has confirmed tracking on your package, the situation is in their hands, but it is rare that packages are completely lost. If your package is returned to our facility, we will contact you once we receive it.
JACK'D BODYBUILDING INC. is not responsible for any packages once the tracking number is scanned into the postal system. If for any reason we should receive any packages back from the post, we will contact you with further options once it is processed.
Q: What shipping method do you use?
A: Our products are sent out using CANADA POST, UPS and other International Carriers as well as the postal service of the country in which you live depending on the shipping option you choose during checkout.
Q: What currency do you use?
A: We make all transactions in USD. You can pay with any currency however it will covert to USD at time of purchase.
Q: I made a mistake on my order. How can I go about changing it?
A: Send a detailed email right away with the changes you would like to make! Please include your order number and the email address used to place the order. The sooner the email is sent, the better chance we have of catching it before it is shipped. We are unable to make any changes to orders that have already been marked as shipped.
Please note that not all details about an order can be changed, but we will do what we can.
Q: I received the wrong order. How can I exchange it for the right one?
A: If you receive something in error, check your order confirmation email sales@jackdbodybuilding.com to make sure that the correct item was ordered. While we are happy to cover any error on our part, JACK'D BODYBUILDING INC. is not responsible for any orders that are placed incorrectly. Since a confirmation email is sent immediately after your order is placed, all incorrectly placed orders must abide by the exchange policy listed under the terms and conditions page.
Q: What is your exchange/return policy?
All sales are final.
Q: My package was sent back to your office. What do I do now?
A: JACK'D BODYBUILDING INC. is not responsible for any packages that were returned for failure of delivery (multiple delivery attempts, insufficient address information, refusal, etc.). We are not responsible for the original shipping or return shipping.
Q: Can I place an order for a sale that has already ended?
A: Unfortunately, we cannot accept orders outside of any sale period for any reason. Additionally, we cannot refund any orders to accommodate sale prices.
Q: I placed an order right before or after a sale or coupon was released. Can I apply that discount to my order?
A: Unfortunately, we cannot add any discounts to an order that has already been placed. Sale prices are only for orders placed during the time of the sale, and coupons can only be applied to orders after it is issued. Only one discount code can be applied per order. In addition, we cannot accept coupons outside of the date specified for use.
Q: I had multiple items in my order, but only got some of them. What happened?
A: This may happen for some orders if certain items are out of stock, but rest assured that all your products will be delivered.
Q: I sent an email but did not get an immediate response. Is there anyone there? Should I send another one?
A: On rare occurrences a high volume of customer service emails can cause a short delay in responses. We take everyone's inquiries very seriously so please be patient while we work on getting back to everyone. Every email is read and responded to in the order in which they are received. We promise. Sending multiple emails won't get a quicker response.
If any questions you had were not answered here, please email info@jackdbodybuilding.com, and we will do our best to get back to you as soon as possible.